eCommerce House of Unique, Special Custom made & procured interior products / SERVICE

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DELIVERY & RETURNS


Delivery Lead Times

We deliver to (From the date funds are cleared): 

- Mainland UK within 1-2 working days 

- Europe within: 3-6 working days 

- All other Countries based on an International Service in: 3-7 working days 

*Please note, all delivery times are estimates, larger rug sizes in particular can take longer than the quoted time to produce. 

Delivery Charges

Deliveries to mainland UK addresses are free of charge subject to funds cleared. 

Delivery to Europe

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by volumetric weight and are calculated and informed once order is placed. 

Delivery to the US, South America or the Caribbean

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by volumetric weight and are calculated and informed once order is placed. 

Delivery Charges

Deliveries to mainland UK addresses are free of charge subject to funds cleared. 

Delivery to other International Destinations

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible. Delivery charges for outside the UK are calculated by volumetric weight and are calculated and informed once order is placed.

Returns and Refunds 

Returns 

We want you to be delighted with your online purchase, so if you are not completely happy, you may return it to us within 10 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. UKBCC Ltd will cover the cost of shipping a return within the UK for items, other than items purchased from The Clearance Sale. Charges will be incurred for shipping outside of the UK.

Please note: Returns are not possible on any Custom or Bespoke items you have ordered as these are specially commissioned items tailor made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.

Refunds

For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.

DELIVERY & RETURNS